Frequently Asked Questions
Learn more about how MyFredy’s Medical Companion Escort and Post-Op Companion Care services work. Below you’ll find answers to the most common questions about using our services for outpatient procedures across the U.S.
What is a Medical Companion Escort?
A Medical Companion Escort is a professional driver who accompanies you to and from your outpatient medical appointment, waits on-site, and ensures you return home safely. They provide support and supervision — not just transportation.
Is a Medical Companion Escort the same as a medical transport service?
No. Medical Companion Escorts are not ambulances or stretcher vans. They provide door-to-door private companion driving, waiting during your appointment, and safe return home — ideal for patients who do not require medical monitoring in transit.
Why would I need a Medical Companion Escort?
Many medical procedures require patients to have a responsible adult present after discharge. If you do not have a friend or family member available, a Medical Companion Escort meets this requirement — ensuring you are safely escorted home after your appointment.
What types of procedures is MyFredy’s Medical Companion Escort service ideal for?
Our service is ideal for outpatient procedures including:
- Colonoscopy and GI procedures
- Eye surgeries (cataract, LASIK, retina procedures)
- Dental sedation procedures
- Plastic and cosmetic surgery consults or pre-op visits
- Orthopedic injections and outpatient procedures
- Pain management procedures
- Any outpatient appointment requiring a responsible adult for discharge
Does a Medical Companion Escort come into the facility with me?
Yes — your Medical Companion Escort will accompany you inside the facility for check-in and discharge, help with personal belongings, and assist with mobility as needed.
Will my Medical Companion Escort wait during my procedure?
Yes — your driver does not leave. They remain on-site during your appointment, so you have a familiar companion ready when you are discharged.
How is this different from using Uber or Lyft?
Uber and Lyft drivers do not wait during your appointment and are not suitable or approved as a "trusted adult" that is required by physicians and hospitals MyFredy Medical Companion Escorts stay with you throughout your medical appointment process and ensure you return home safely.
Can MyFredy provide a companion for patients who live alone?
Yes — many of our clients live alone and need a Medical Companion Escort to meet medical facility requirements for discharge. Our service is designed for this exact need.
Is this service private-pay?
Yes — MyFredy Medical Companion Escort service is a private-pay offering. It is not covered by insurance but is often reimbursable through HSA/FSA funds.
Can I book MyFredy for early morning or evening procedures?
Yes — we offer flexible scheduling, including as early as 5am mornings and evenings, depending on driver availability.
Can family members ride along with MyFredy drivers?
Yes — where space allows, we can accommodate a family member or caregiver in the vehicle. Please notify us at the time of booking.
How far in advance should I book a Medical Companion Escort?
We recommend booking at least 48 hours in advance. Same-day requests may be accommodated based on availability. Ideally we ask for three weeks.
Does MyFredy provide same-gender drivers upon request?
Yes — if you prefer a male or female driver, we do our best to accommodate this request when made at booking.
Does MyFredy serve patients recovering at hotels or Airbnbs?
Yes — if you are visiting for an elective procedure or medical tourism, we can provide Medical Companion Escort service to and from your hotel or Airbnb.
Does MyFredy serve multiple cities?
Yes — we currently provide Medical Companion Escort service in major cities across the U.S., including Atlanta, Miami, Orlando, Charlotte, Seattle, and more.
Is this service available for patients with mobility challenges?
Yes — our drivers can assist with basic mobility needs such as entering and exiting vehicles, managing personal belongings, and walking to and from facility entrances. However, we do not provide medical lifting or stretcher services.
How much does Medical Companion Escort service cost?
Pricing depends on your location, appointment duration, and service window. Please see our rates page or contact us for a personalized quote.
How do I book a Medical Companion Escort?
You can book online via our website, or call us directly at 888-552-3610 to schedule your service.
What if my procedure is delayed?
If your procedure runs longer than expected, your companion will remain on-site for the full duration. We offer flexible wait times and can adjust billing accordingly.
Will my driver stay with me at home after my appointment?
Medical Companion Escort service includes safe transportation and assistance home. If you need extended in-home supervision, we recommend adding our Post-Op Companion Care service.
Can I use MyFredy if I am not sedated but need a companion for support?
Yes — many clients use our service for emotional support or peace of mind, even when sedation is not involved.