For outpatient providers
Responsible adult support when a patient does not have someone available
MyFredy provides professional, non-clinical Medical Procedure Companions for outpatient procedures requiring a trusted or responsible adult. Provider teams can request support, review booking status, and give patients clear referral instructions before a missing companion disrupts the schedule.
MyFredy is an Affiliate Member of the Ambulatory Surgery Center Association and supports ambulatory surgery centers, specialty practices, hospitals and care coordinators with non-clinical companion coverage for outpatient discharge workflows.
What recent national MyFredy activity shows
These percentages summarize de-identified, first-party activity from qualifying completed assignments. They show the procedure settings and service patterns MyFredy encounters without presenting raw volume as a measure of company scale or of the wider outpatient market.
Outpatient procedures most often supported
- GI / Endoscopy 36%
- Other / Not listed 18%
- Plastic / Cosmetic 11%
- Eye / Cataract 9%
- Pain Management 5%
How patients most often book MyFredy
- Round Trip 62%
- Discharge Home 29%
- Meet at Check-In 9%
Facilities represented in completed MyFredy activity
Representative locations from the current reporting period demonstrate the range of hospitals, ambulatory surgery centers and specialty practices encountered by MyFredy. The full Access Intelligence report provides broader national context and methodology.
A facility reference means a MyFredy assignment was recorded at that location. It does not imply endorsement, partnership, preferred-provider status or a contractual relationship. Facility names may reflect the wording entered during booking. Displayed locations were retained from the current validated Access Intelligence dataset.
“Dear Mr. Fredy: My driver Jessie was charming. Met me on time. Stayed with me and drove me home. Uneventful. Very successful experience. Thank you very much for the service. Sincerely, Wendy Schell”
MyFredy client · Charleston,SC · Sep 6, 2026
“On time, very professional, very helpful.”
MyFredy client · Houston,TX · Sep 5, 2026
“I was greatly impressed by Tre's professionalism and kindness. Tre is caring and able. I would recommend him to family and friends without reservation.”
MyFredy client · Philadelphia, PA · Sep 5, 2026
A direct workflow for patient support requests
Provider access gives authorized staff a centralized way to request support, monitor provider-linked activity and give patients consistent instructions when a responsible adult is required.
Provider booking access
Submit a patient support request through the provider-facing booking form and keep the request tied to your organization.
Status visibility
Review pending, confirmed, completed and paid provider-linked bookings from the provider portal.
Referral tools
Use patient-instruction copy, email language, text language and website snippets that direct patients to MyFredy.
Coverage around the responsible-adult requirement
- Responsible-adult presence for outpatient procedures
- Patient pickup or a scheduled facility arrival
- On-site availability through the required discharge window
- Non-clinical receipt of written discharge instructions
- Private transportation to a home or recovery hotel
- Pharmacy or recovery-supply stops when requested
- Optional updates to an authorized family contact
- Optional non-clinical Aftercare for up to 24 hours
How a provider-connected request works
MyFredy can be introduced before scheduling becomes urgent or used when staff learns that an upcoming patient does not have a qualifying adult available.
Identify the requirement
Confirm that the patient needs a responsible or trusted adult for check-in, discharge, transportation or the recovery period.
Refer or book
Give the patient MyFredy instructions or submit a provider-linked request through the secure provider workflow.
MyFredy coordinates
Operations reviews the service details, assigns the Fredy and manages confirmations and schedule changes.
Complete the handoff
The Fredy remains available for the required discharge process and accompanies the patient to the approved recovery destination.
Non-clinical Aftercare for up to 24 hours
For cosmetic and plastic surgery, orthopedics, heavier sedation, mobility limitations or cases where a trusted adult should remain available after discharge, MyFredy can continue support at the patient’s home or hotel for 4, 8, 12 or 24 hours.
- Settle-in and recovery-supply assistance
- Written medication-schedule reminders
- Hydration and simple meal support
- Pharmacy and approved light errands
- Companionship and practical observation
- Authorized updates to family or another contact
Designed for teams that regularly encounter discharge barriers
Ambulatory and specialty care
Ambulatory surgery centers, GI practices, eye centers, dental sedation providers, orthopedic groups, pain practices and fertility programs.
Hospital and recovery coordination
Hospitals, discharge planners, care coordinators, cosmetic surgery practices and teams supporting patients traveling for outpatient care.
Frequently asked questions
Is MyFredy simply a transportation service?
No. Transportation is part of the service, but the core role is a professional, non-clinical companion who remains available for the provider’s responsible-adult workflow and accompanies the patient after discharge.
Can a provider submit a request for a patient?
Yes. Authorized provider users can submit patient support requests through the provider-facing booking workflow and review provider-linked booking status in the portal.
Does the Fredy remain at the facility?
For Medical Procedure Companion service, the Fredy remains available on-site through the required procedure and discharge window rather than functioning as a drop-off and return ride.
Can MyFredy remain with the patient after discharge?
Yes. Optional non-clinical Aftercare may continue at the patient’s home or hotel for up to 24 hours. This is particularly relevant after cosmetic surgery, orthopedic procedures, heavier sedation or when mobility is limited.
What does “observed facility” mean in Access Intelligence?
It means a facility location was recorded in a completed MyFredy assignment during the reporting period. The reference does not imply endorsement, partnership, preferred-provider status or a contractual relationship.
How is national Access Intelligence prepared?
The national summary uses de-identified first-party MyFredy records, including completed assignments tied to active Market Cities, booking-form procedure and service fields, observed facility locations and reviews marked public. Private patient details are excluded.
Give staff and patients a dependable responsible-adult resource
Log in to request support or manage provider-linked bookings. Request access to add your organization to the provider workflow and receive referral language for patient instructions.